App FAQs

What happens if I'm locked out of my account?

Ask your device holders to verify your identity to quickly get back into your account. If that fails for some reason, there are more in-depth mechanisms covered on the Account Recovery page.

How do I get my assets into my vault?

Generate an address for your desired coin then transfer funds from your old wallet or exchange to Gridlock.

Can I use Gridlock to buy and sell Cryptocurrency?

Currently, Gridlock does not function as a coin exchange. However, there are plans for this feature in the future.

How do I set up my Guardians?

Share the generated link through the Gridlock app, or show the QR code to a friend, and have them download the app if they do not have it. This will automatically assign them as one of your Guardians. You can read more about this process under Vault Setup.

What do I do if I don't have 2 Guardians?

You can set up Guardian nodes on any other personal device you own. This is not recommended due to combined liability of your personal belongings, but if you feel like you could manage this; by all means, use your own devices!

What happens to my assets if Gridlock shuts down?

In the unlikely event that Gridlock's Guardians go down, there is the Eject Feature, which allows you to access your vault and transfer assets elsewhere. This works by combining you and your Guardians' key shares, creating a 3/5; and the full key can be rebuilt from this.

Can Gridlock prevent me from accessing my money?

Gridlock will never prevent you from accessing your money. You and only you have control of this.

Who controls my cryptocurrency?

The sole entity who controls your cryptocurrency is YOU. Gridlock provides a vault that only you can access and control.

Can my Guardians access or steal my money?

No. Only you can access your cryptocurrency from your device exclusively.

So, if the app requires 3 keys to be online for me to access my vault, does this mean my Guardians need to open the app?

No, with 3 Guardian nodes online you can access your vault. Gridlock is always online and holds 2 keys while you hold 1. However, if Gridlock is down for maintenance for example, your other 2 Guardians will be online as long as their device has connected to WiFi and you can access your vault.

Is Gridlock always running in the background?

Gridlock relies on push notifications to wake the app up, and this applies to both you and your Guardians. This is how we ensure your Guardians remain online when you need them.
Last modified 1mo ago